Credit Policy
We guarantee the quality of our products and will replace or refund any that may be found to be defective as long as the following procedures are followed:
Pre-Alert Notification Clients must send credit alerts through e-mail or by fax. We must receive this alert in a maximum term of 2 days after arrival date. Minimum required information is:
- Clients Name
- Invoice# and AWB# / BL#
- Claim Reasons (fumigation, quality issues, farm errors, other reasons)
- Product claimed
- Quantity claimed
In the case of a fumigation (Applicable for Fresh Cut Flowers)
We must receive the alert within a maximum term of 48 hours after the flight.
- In case of a fumigation, we must receive The Emergency Action Notification, copy of the Airway Bill, Fumigation Invoices with all the proper signatures and seals of the U.S Department of Agriculture The emergency Action Notifications alone is not sufficient evidence and reimbursement will not be done with only this notification.
